Process Developer - Claims
- Genpact India
- 4 to 6 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of PD, Commercial Claims RepresentativeYou ll be responsible for developing trusting relationships with insurance adjusters. After building those relationships, adjusters will send you contents claims from commercial properties who ve experienced losses. You ll then review the claims, transcribe the items into a spreadsheet, and conduct research to find the best way to recover and repair those damages.
You ll work closely with adjusters and insureds to ensure we re providing the best estimates, utilizing licensed contractors to handle repairs, and completing everything in a timely fashion. You ll spend a lot of time on the phone, in Excel based programs, and on the internet. Attention to detail and the ability to meet deadlines are qualities the ideal candidate will possess.
Responsibilities- Build, develop, and maintain trusting relationships with adjusters and insureds
- Determine if submitted repair estimates are fair and within payment limits of the assigning insurance company
- Coordinate repair estimates with various contractors for liability and commercial losses
- Research new contractors and ensure they are licensed and bonded (review proof of insurance and licenses)
- Arrange returns and replacements as necessary (typically when initial replacement items were received in unacceptable condition)
- Transcribe contents inventories into proprietary evaluating platform
- Communicate with insureds by telephone to review inventory, extract pertinent details, and review direct replacement options
- Perform Like, Kind, Quality evaluations on contents inventory
- Compile, submit and receive proper authorizations for replacement services
- Prepare orders for fulfillment
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Minimum qualifications
- Display detailed knowledge of Core Vendors and Claim Tracker
- Able to handle live assignments from start to finish
- Knowledge of administrative and clerical procedures and systems in managing files and records, and other office procedures and terminology.
- The ability to communicate with people outside the organization, representing the organization to customers, the public and other external sources in a positive manner.
- Exercising excellent customer service skills at all times. This information can be exchanged in person, in writing, or by telephone or e-mail
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Process Developer - ClaimsContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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