Production Support Manager - Java/spring
- AugmatrixGo
- 8 - 13 yrs
- Hyderabad
- 5 years ago
- Email to a friend
- Report this job
Desired Candidate Profile
As a Technical Manager in Managed Services practice, you'll create and align departmental plans and priorities to the organizational strategy while delivering timely support to the customers. - You'll offer expertise in standardization of service and operations aspects of systems and business processes. - Team management experience is required with an ability to forecast resource needs and budget to overall resource utilization management. In addition, you'll deliver performance reviews, coach and mentor team members.
Responsibilities :
This position may have 5 to 10 direct reports in multiple locations and will have following responsibilities :
- Ensure that applications meet their required service levels
- Identify system bottlenecks and opportunities for process improvements
- Works to align best practices across production support teams
- Works with individual team members to set goals as well as monitor and rate progress
- Motivates and inspires team to execute against strategic initiatives
- Serves as an escalation point for all production support issues
- Helps define production support processes and ensures that teams are following documented processes to resolve issues.
- Helps define reports that track key performance indicators (KPIs). Routinely reviews results and develops action items to improve team performance against KPIs
- Helps with job interviewing using competency based selection with consideration toward team diversity
- Helps with on-boarding, coaching, mentoring and training to ensure that we're building a winning team
- Conducts resource planning, prepares shift rotation plan and ensures work/life balance by reviewing/approving time cards
- Ensures that senior production support management (internal and external) is always informed of the status of initiatives, impactful issues, team health and needs
- Stays connected with other Solution teams to understand impacts of their changes, align on timing, and ensure adequate support handoff
- Ensures that best practices are in place and that root cause is found wherever possible
- Ensures that After Action Reviews are executed, participates and ensures that action items are executed
- Works with team on individual development plans and monitors progress against the plan
- Empowers team to make decisions, creates challenges, encourages debate and invests in their individual success
- Conducts 1:1 meetings on a routine basis.
Education:
UG: B.Tech/B.E. - Any Specialization, Computers
PG: Any Postgraduate - Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Keyskills: Java Spring Service Operations Technical Management Resource Planning Managed Services Resource Utilization Root Cause Production Support Team Management Core Java Spring frameworks
AugmatrixGo
AugmatrixGo helps the clients build Right Fit and Scalable Team by providing pre-qualified IT experts through proprietary skill matching solution? in emerging technologies like AI , iOT , Big Data ?, Cloud Engineering and Enterprise Mobility along with vanilla skills?. Being Technology Experts ourse...
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