Front desk managers act as the face of an establishment and ensure visitors feel welcomed. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front desk managers also compile reports for management, including occupancy reports and financial information.
Though no specific degree is needed for the position of front desk manager, experience handling cash, accounting procedures, and general administrative tasks are always a plus. Hospitality experience is also required, as well as some familiarity with hotel booking software and adequate computer skills in common programs such as Microsoft Word and Excel. A front desk manager may be expected to work varying shifts throughout the week.
Responsibilities for Front Desk Manager
Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
Assist in the development and monitoring of the budget to provide top quality customer service
Schedule the front office staff and supervise workload during shifts
Act as liaison between the General Manager and staff
Answer phone inquiries, direct calls, and provide basic information
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