Technical Support
- Virtuos Digital
- 1 - 3 yrs
- Noida, Gurugram
- 7 years ago
- Email to a friend
- Report this job
Desired Candidate Profile
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.1-2+ years experience in solution integration/delivering, testing, and interfacing with customers
Exceptional organizational skills, meticulous attention to detail, and the ability to maintain focus in fast paced environment
Ability to thoroughly document the custom solution down to API calls
Formulate and execute integration tests, load tests, and performance tests
Strong knowledge of APIs, SDKs, scripting, and ETL
Understanding of Web Services, Internet architecture, SQL, and software development
Self-motivated and self-managed with a high degree of dependability
Excellent communication skills
Job Responsibilities:
Provide First level of support to clients for the Products based on different technologies
Regular and proactive follow-ups with clients with recommendations, workarounds, updates, and action plans.
Maintain the SLA
Work with the product management team to continuously evolve the product based on customer feedback, reported issues.
Professional Competencies:
Prior experience of supporting enterprise customers.
Outstanding communication, understanding and writing skills.
Ability to analyse logs to understand the issues and have a thorough flair of learning new technologies.
Well organized with utmost care to details, along with good comprehending skills to address issues.
Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.
Desired Skills & Experience:
Bachelors degree in Engineering/Science
Minimum 1-2 years in Customer support role.
Good Understanding of Technology: Salesforce, BPMOnline , ClickSoftware , Oracle and .Net
Having development knowledge on any of the above technology will be an advantage.
Strong problem-solving skills.
Organized and reliable self-starter who can work independently.
Strong written and verbal skills.
Education:
UG: B.Tech/B.E. - Any Specialization, BCA - Computers
Doctorate: Doctorate Not Required
Contact Details:
Keyskills: technical support customer support software development solution integration web services product management technical support engineer support engineer .Net
Virtuos Digital
Virtuos Digital Private Ltd. VIRTUOS IS IN THE BUSINESS OF CREATING A BRAND'S STORY. Virtuos is redefining how fusion of integrated CX; Digital and AI technologies can be used to transform the brand, across channels and commerce models. Virtuos Consultare - The Experience Consultancy Services...
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