Helpdesk Associate - Bengaluru/Bangalore - NTT @ NTT Data

Role and Responsibilities :

• Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
• Typically at the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.

Basic Qualification for the Role :

• Must be a Graduate.
• Good communication skills with minimum 6 months of international calling experience
• Good comprehension writing skills .
• Must possess excellent customer handling skills.
• Should be comfortable to work in rotational shift with 24x7 support window