MAC Support Contractor
- Caliber Human
- 3 to 8 Yrs
- Noida, Gurugram
- 3 years ago
- Email to a friend
- Report this job
Job Description
- Day-to-day production support of the Jamf Pro environment supporting multiple IT business units (packaging, engineering, support, etc)
- Setting up, growing and managing the Jamf Pro infrastructure into a load balanced, DMZ environment
- Jamf Pro application upgrades along with detailed check-out and validation processes
- Technical lead capable of troubleshooting and diagnosing problems experienced by first level support technicians
- Off-hours work to support system maintenance tasks, incidents, and break/fix response including on-call rotation
- Performs and/or makes recommendations for optimizing system performance, operational reporting, and end-user experience
- Participation in capacity and volume forecasting activities designed to ensure system resource availability at all times
- Documentation and up-keep of shared knowledge all aspects of the toolset as appropriate with other support teams
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Candidate Profile-
- Minimum of 3+ years of experience as Jamf Pro subject matter expert / Intune administrator
- Hands-on experience in administrator support role and well-versed in PowerShell, Bash languages and automation in an enterprise environment
- Prior experience to troubleshoot in highly complex, technical situations within a matrixed support organization
- Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks
- Ability to identify and mitigate risks
- Strong understanding of Jamf features and capabilities
- Understanding of Active Directory and global groups
- Strong written and verbal communication skills
- Strong customer focus and excellent interpersonal skills
Preferred Profile-
- In process of obtaining or have obtained advanced certifications pertinent to area of expertise
- 4+ years of experience in a customer service role
- Solid troubleshooting skills, able to find the root cause of issues and rectify it
- Superior customer service skills, ability to interact with a wide range of customers
- Ability to work on multiple projects concurrently
- PowerShell, python and bash knowledge
Employement Category:
Employement Type: Full timeIndustry: Automation
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: MAC Support Contractor
Contact Details:
Company: Caliber HumanLocation(s): Noida, Gurugram
+ View Contact
Fraud Alert to job seekers!
₹ 9 - 10 Lakh/Yr
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
