Hiring Technical Support Specialist- Chennai
- Flatrions solutions
- 2 - 6 years
- Chennai
- 5 years ago
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Job Description
Dear Candidate,
Greetings from Flatirons!!
Job Description :
Flatirons Solutions is looking to hire a Technical Support Specialist to join our India office!
- As a Technical Support Specialist, you will work as part of a global team with the goal of delivering world class technology and exceptional customer service to Flatirons employees across all our offices.
- You will have the responsibility of working with a wide range of employees and departments, from your everyday end-user to your C-level executive, to help identify and resolve issues.
- Flatirons is a growing company and there's a lot of opportunity to work with a broad range of technologies, people, and applications. Here are just a few of the things you'll get involved in: verify issues and work with development on delivering fixes, directly influence application direction through customer feedback, collaborate with our global team to serve customers worldwide and publish knowledge articles to our customer self-help portal.
More About You
We are looking for someone with not only the technical ability, but also a passion for customer service. You research and play with new technologies in your spare time, and you know how to translate complex technical ideas for non-technical people.
- Experience working in a Service Desk or Technical Customer Service Role is an important component of your past with 3-5years' experience.
- B.S in Information Systems, Information Technology, or equivalent.
- A strong fit candidate would have experience utilizing and supporting products such as JIRA and Confluence, Office 365, Online Exchange, Active Directory, and VMWare.
- You will have a keen focus on the task at hand with an ability to prioritize multiple requests while assessing customer exposure and risk.
- Experience working both independently and in a team-oriented, collaborative environment is essential
- You can demonstrate strong judgment, decision-making, drive, and insightful analytic skills
- You ideally will be process oriented with flexibility to know when the process needs to change or evolve
- Your soft skills should be exceptional for both internal customer and external vendor communications via phone, video conferences, presentations, and face-to-face meetings
- Strong personal initiative and an internal temperature gauge for urgency will also be important to demonstrate
More About Our Team
We are a smart, dynamic and social team, well respected and supported by our leadership. We aren't afraid to try new things, and are the first to play around with new software - this is a great environment to learn what does and does not work. We readily share knowledge and experience and there are many opportunities to learn and grow here. Whilst we do work from a queue, there is flexibility in work practice, and frequent major projects to keep us on our toes and build deeper technical skills.
We provide support for the entire organization, from our exec level on down. We are quick to bring new starters up to speed with the applications we use on their first day, and are highly available for support in their first few weeks. Most of all, we love to see our fellow staff at Flatirons getting the most out of technology; whether that means troubleshooting and fixing a problem, or rolling out a new tool to make work easier.
We continually work on projects and collaborate within our group to streamline processes and make it easier for users to have a great support experience with Flatirons. Our team works hard and pitches-in when issues arise, but we never forget to have fun and celebrate our successes. Even when difficult problems arise (of course they always do in support), were pretty sure youll be excited about coming to Flatirons everyday to do this job and to work on this team.
If you like what you have read so far, we want to hear from you!
Kindly share your updated resume to Sa********************o@fl***************s.com.
Job Classification
Industry: Aviation, Aerospace, AeronauticalFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Flatirons solutions India Pvt LtdAddress: Door NUMBER 141,3rd Floor,Serial Number 283/1B2,Ol, d Mahabalipuram Road,Kottivakkam, , Chennai, Tamilnadu, IndiaLocation(s): Chennai
Keyskills: Technical Support JIRA Active Directory Temperature Gauge Soft Skills Customer Service Service Desk Technical Skills Troubleshooting Office 365 Information Technology
Flatrions solutions
If you love learning new systems and technologies, striving for continuous improvement and have excellent customer service skills then the ITS team at Flatirons Solutions has a great opportunity for you! As a Technical Support Specialist, you will work as part of a global team with the goal of deliv...
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