Hexaware is Hiring Team Leader (Inbound)

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Hexaware is Hiring Team Leader (Inbound)

Hexaware
4 - 9 years
Mumbai
5 years ago
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Job Description

Hi ,

We are hiring Team Leader for Inbound Voice Process.

Experience :

Candidates should have min. 2 years of on paper experience in handling a team in Domestic BPO (Inbound Voice)

Qualification- Graduation Mandate (Any stream)

Requirement-

Good Analytical skills, should be able to highlight the observation with the daily, weekly and monthly production data.

Should manage the team independently with a very minimum support from the AM.

Should know throughput calculation like attrition, shrinkage.

Should have handled agents.

Should handle the team weekly reviews and encourage team to meet organizational goals

Responsible for staff retention within the team.

Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.

Excellent communication skills.

Should be willing to work in Rotational Shifts and one Rotational Off.

Note: Female Candidates Desirable

Interested candidate kindly send your relevant resumes on Pr****5@he*****e.com

Job Location- MBP, Ghansoli.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: HEXAWARE TECHNOLOGIES LIMITED
Location(s): Mumbai

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Keyskills: team leader Domestic BPO voice Sr.TL Sr. Team Leader Senior Team Leader TL Team Leader Operations Inbound Operations

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Hexaware

About IBM - Global Business Services: Global Business Services brings to the forefront the concept of global delivery right here in India and brings to clients the best of two worlds; India & IBM; by offering quality services. Global Business Services helps integrate the strategy, business proc...

Hexaware is Hiring Team Leader (Inbound)

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