Team Leader- Customer Care-Insurance
- Ess Kay Fincorp
- 3 to 8 Yrs
- Jaipur
- 5 years ago
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Job Description
- Strong awareness of the Grievance management and Regulations around it.
- Acknowledge on call and then resolve customer grievances.
- Following up with internal and external stakeholders to get cases resolved on priority
- Do root cause analysis of all complaints and share the errors at various departments
- To prepare internal as well as Regulatory reports of customer grievances team
- Ensure that Compliance policies are adhered to while processing Grievances.
- Ensure end to end resolution for our customers
- Do root cause analysis to ensure that errors are not repeated in future
- Communicate with customers over call and email to address their grievances.
- Conducting huddles, briefings/de-briefings, trainings and presentations
- Have an attitude to support the team in times of need
- Keeping track of Turnaround times
- Ensure 95% above quality scores
- Resolving complaints to customers satisfaction
Interested candidates may submit their resumes on
ca***r@sk**n.in/Ak***************l@sk**n.in
Employement Category:
Employement Type: Full timeIndustry: NBFC ( Non Banking Financial Services )Role Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Team Leader- Customer Care-InsuranceContact Details:
Company: Ess Kay FincorpLocation(s): Jaipur+ View Contact
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₹ 1.0 - 3.0 Lakh/Yr
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Ess Kay Fincorp
Company ProfileESS KAY FINCORP LIMITEDESS KAY FINCORP LIMITED 9116049796 01414161359
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