Assistant Manager - Shift Analyst
- Genpact India
- 2 to 5 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of AM, Shift Analyst
We create products that demonstrate outstanding design for our clients and their customers. And this is your opportunity to be part of a team that is creating positive impact on the world by creating products that people love and making difference in people s lives.
We are looking for a hands-on interfaces developer for an exciting opportunity to work on an AI enabled PV product with cutting edge technologies. In this role, you will be responsible to work with the global client project implementation team to work on building and configuring custom interfaces between Genpact s PV product and the clients drug safety systems. You will be assigned following responsibilities
Responsibilities
- Deliver correct operation and support is during a shift
- Ensure operational procedures are followed
- Provide 1st level support and triage for incidents as they come in.
- Manage support tickets, and ensure SLAs are not breached
- Adhere to change control process
- Provide audit support when required
- Respond to alerts, escalations and stakeholder communication
Qualifications
Minimum Qualifications
- Understanding of support operations and required process and tools for control and information security.
- Experience of working in operations and support
- Experience with pharma or medical industry and related GxP compliance
- Good communication and customer support skills
- Understanding of Java Flex or other web application management
- Ability to handle customer support escalations
- Ability to work with vendors and technology partners
- Incident and problem management best practice
- Experience of operations and support applications and support team management
- Experience with meting SLAs within a global support team
- Experience with production change control
- Experience in Customer facing roles
- Some experience on web application
Preferred qualifications
- Experience with ticketing systems, eg Zendesk, ServiceNow
- Medical/Pharma industry experience
- Experience of Amazon Web Services (AWS
- ITIL
- Service Operations
- Helpdesk
- Incident
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Shift AnalystContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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