Assistant Manager - Customer Services
- Genpact India
- 3 to 5 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of AM, Customer ServiceIn this role, you will be responsible for Drive Continuous Improvement and Develop a strategy for team to reach organization goal.
Responsibilities- Monitor team members and able to provide guidance whenever needed
- Manage the flow of day-to-day operations
- Build reports to update the company on the teams progress
- Rapport building with the internal & external stakeholder
- Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
- Ensure that the highest possible levels of customer service are delivered at all times
- Assist the Manager as and when necessary to make the business run effectively and efficiently
- Communicate clear instructions to team members
Minimum qualifications
- Graduation in any stream except B.Tech and Technical Graduation & Law
- Meaningful experience in Insurance Operations with Customer Service backend operations for Group Disability or Employee Benefit or Worker Compensation products including Contract management and New Business and Proposal Support
- Relevant experience in Team Handling/ people facing role. Proven track record for managing 15 to 20 resources and keeping an engaged workforce
- Insurance knowledge and ability to understand and interpret Insurance terminology
- Proficient with MS Excel, MS Word, MS PowerPoint
- Ability to do root-cause analysis for process gaps highlighted
- Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
- Ability to crunch data, possesses data driven & fact based approach
- Good analytical and problem solving skills
- Ability to communicate verbally and through emails/Phones with businesses
- Proven ability to build effective working relationships with clients & internal stakeholders
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Customer ServicesContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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