Reliance Jio-Executive - Business Service
- Reliance Industries
- 1 - 5 years
- Mumbai
- 5 years ago
- Email to a friend
- Report this job
Job Description
Hiring for Reliance Jio for Executive -Business Service Support Advisor
Contact HR Daylene(HR Reliance Jio) for interviews between 10am-3pm(Mon-Sat only)
Desired Candidate Profile :
- Diploma in Networking/ Electronics
- CCNA certification preferred if Diploma holder.
- B Tech / BE in ECE (with or without CCNA) will be an added advantage.
- Relevant experience of minimum 6-12 months (age bracket 22-29 years)
- Across Geographies (Flexible to relocate to Pune or Bangalore)
Roles and Responsibilities :
- Offer a solution-based approach to all customer interactions tailored to the needs of the individual customer with a focus on resolving customer queries in the first contact. Ensure an Online resolution is given to all the calls/emails received by him/her
- Use specialised knowledge and experience to trouble shoot technical / non-technical issues and diagnose the customer query and/or complaint and nullify the need to raise SRs or backend tickets.
- Follow the Standard Operation Procedures given to resolve the scenarios reported at Business Service Support
- Ensure complete ownership for resolution of the interaction and follow up with the respective team for resolution within agreed time frames. Demonstrates ownership of all customer contacts by personally ensuring that any action required is completed as promised in a simple, timely and responsive manner.
- Ensure that all oral and written communication, including email & chat, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards (wherever applicable). Understand & respond to all customers with willingness and appropriate tone and language
- Make the customer aware of all DIY capabilities (do it yourself) at every possible opportunity to empower them to utilise self-care for future transactions.
- Ensure follow-up action is taken when necessary and keep the customer informed.
- Capture all customer details and data relevant to the call or service intervention efficiently and accurately.
- Provide feedback on issues that are driving customer dissatisfaction, along with suitable solutions, so that the root cause can be addressed by the business and the issue can be avoided in the future.
- Ensure that product, system, process and policy knowledge is updated & current.
- Ensure that knowledge and best practices are shared amongst team members to provide exceptional customer service.
- Take ownership to resolve any escalated calls by internal or external stakeholders including Farmer/TL/Field Engineers
- Adhere to scheduled shifts, rosters- start times, end times, break times and any scheduled activities.
- Regularly update his /her technical skills through interactions and learning from Team Leader/Trainer.
- Ensure personal and data safety at work, at all times.
- Adhere to all Service Support Contact Centre Policies, Procedures, Codes of Conduct and legislative requirements.
- Act as a subject matter expert, providing floor guidance to team members who are relatively new or less experienced once the advisor crosses 6M and clears all training and certification in first attempt with high scores
Mandatory:
- Excellent Communication (oral / written) and Interpersonal Skills with English Hindi and Regional Language proficiency (M)
- Service orientation and customer centricity (M)
- Product Understanding for Digital and connectivity Services (M)
- Intuitive conversation & analytical abilities (M)
- Process orientation & understanding
- Technical and Language certifications
Perks and Benefits :
- Work from Home
- On the Payroll of the organization as a permanent Opportunity
- COCP connection from the organization
Kindly contact HR Daylene-8591053*** for an interview between 10am-3pm (Mon- Sat only)
OR
Email your CV to da*********s@***.com
Kindly call between 10am-3pm only from Monday to Saturday for Interviews.
Regards,
Daylene Dias
HR Reliance Jio
Job Classification
Industry: Oil and Gas, Energy, Power, InfrastructureFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in Electronics/Telecommunication, B.Sc in ElectronicsPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Reliance IndustriesAddress: 5, TTC Industrial Area,,Reliance Corporate Park,Th, ane Belapur Road,Ghansoli, Navi Mumbai, , THANE, Maharashtra, IndiaLocation(s): Mumbai
Keyskills: Technical Skills Enterprise Troubleshooting Customer Service Written Communication Broadband Technical Support TL Calling Team Leading Root Cause
Reliance Industries
To attain global best practices and become a leading power generating company. To achieve excellence in project execution, quality, reliability, safety and operational efficiency. To relentlessly pursue new opportunities, capitalizing on synergies in the power generation sector.
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