Urgent Opening For AM - Customer Care based @ @ frankfinn

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Urgent Opening For AM - Customer Care based @

frankfinn
5 - 7 years
Noida, Gurugram
5 years ago
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Job Description

Position - AM - Customer Care Job Responsibilities

To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined
Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined
Bringing Escalations to senior management timely
Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
Prepares customer care performance reports as defined from time to time.
Deal with irate customers tactfully & in a polite manner
Communicating with customers on e mail, phone & in person
Exp. In handling customers.
Exp. In
Exp. In handling audits
SLAs
TATs
Customer Satisfaction

Position Reports To: AGM Customer Care Administrative Reporting: AGM Customer Care Functional ReportingJob Requirement
BA / B com / B Sc
Minimum Education: 5-7 years

Minimum Work Experience: Regards

Prinkal

pr**********d@fr******n.com

Job Classification

Industry: Travel , Hotels , Restaurants , Airlines , Railways
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization

Contact Details:

Company: FRANKFINN AVIATION SERVICES PVT. LTD
Address: 5th Floor, Tower B , Unitech World Cyber Park, , , GURGAON, Haryana, India
Location(s): Noida, Gurugram

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Keyskills: Customer Service Customer Care Escalations Customer Satisfaction Customer Complaints Customer Satisfaction Index Customer Handling

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

frankfinn

Frankfinn is the World's No. 1 Air Hostess Training Institute. It provides training in the field of Aviation, Hospitality, Travel, and Customer Service. Since its inception in 1993, the company has been growing at an exponential rate, and currently, it is the only company in this field that operates...

Urgent Opening For AM - Customer Care based @ @ frankfinn

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