Service Desk Associate
- Tech Mahindra Business
- 1 to 2 Yrs
- Mumbai
- 3 years ago
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Job Description
1-2 years for Service desk experience
Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems,
Experience with troubleshooting OSS and BSS tools
Good Customer Service Skills,
Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
Experience with working on ITSM tools
Specific Knowledge of other required Computer Systems/Applications for different work environments.
Job Role:
Responding to queries via chat, email, or phone
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Following up and coordinating with other teams/Partners to resolve customer issues.
Recommending improvements and fix process gaps
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix
interested candidate can mail their cv at so*********7@gm**l.com
or whatsapp me on 9870178***
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Service Desk Associate
Contact Details:
Company: Tech Mahindra BusinessLocation(s): Mumbai
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Tech Mahindra Business
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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