Assistant Manager - QA/ QC
- Genpact India
- 3 to 5 Yrs
- Bengaluru
- 5 years ago
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Job Description
Assistant Manager, QA/QC
The position ensures that management, employees, contractors and consultants are in compliance with both Genpact and Genpact PVAI standards, policies and procedures, and that regulatory requirements are understood and adhered to. This position is responsible for setting up and managing the Service Delivery Framework.
The QA Manager will support and manage compliance issues within the development team, co-ordinates with other Genpact stakeholders on compliance matters and provides a channel for employees, contractors and consultants to raise compliance concerns.
The QA Manager is authorized to implement all necessary actions including any tailoring from the QMS ensure effective compliance across Genpact PVAI delivery and service organization.
Responsibilities
As a QA/QC, your responsibilities include
- Responsible for setting up and managing the Service Delivery Framework based out of ISO 20000 / ITIL
- Responsible for implementing & maintaining Genpact PVAI Quality Management System (QMS).
- Help the QA team in defining processes needed for the QMS
- Agree on the processes including any tailoring for the release/project.
- Ensures that development team are following the agreed process which meets both external and internal requirements
- Conduct toll gate reviews
- Provide QA and process expertise within development team and Quality Assurance.
- Be accountable for ensuring we having NO/less non conformances during external audits.
- Collaborates with other stakeholders in Genpact to direct compliance issues to appropriate existing channels for investigation and resolution.
- Coordinate & support internal and external audits
- Help the QA to achieve targets based on the QA strategy, approach and execution in development projects.
- Conduct required workshops with appropriate stakeholders to develop training materials
- Train users on QMS
- Other roles and responsibilities as defined in the PVAI Role/Responsibility Matrix
Qualifications
Minimum qualifications
- Probably educated to Bachelor s degree level or equivalent.
- Experience in software quality and relevant experience in healthcare/pharma domain.
- Demonstrable working knowledge of ISO 20000, ITIL and ISO9001 standards and general financial, procurement, quality assurance, and human resource procedures.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Quality (QA-QC)Functional Area: Not ApplicableRole/Responsibilies: Assistant Manager - QA/ QCContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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