Job Opportunity For Network Engineer || Global
- Gcx India Services
- 0 - 4 years
- Mumbai
- 5 years ago
- Email to a friend
- Report this job
Job Description
GCX has job opportunity in networking role. Interested candidates can share their updated resume on ns****e@gl***************e.com with below details.
Total Experience :
Current CTC :
Expected CTC :
Notice Period :
Mentioned below is the JD for your reference.
- Reporting into the Head of Service Assurance, this role will be the technical issues and will hold expertise in Service Assurance engineering team for Managed Services and solutions.
- Responsible for troubleshooting and resolving complex issues or incidents involving networking technologies in the GCX core or in the Managed Services customer network.
- Individual will be end to end owner and completely accountable for the resolution, internal and external communications and customer satisfaction during, escalated incidents.
- Responsible to guide teams to expedite the resolution for long pending and escalated cases and work with the peer groups (Incident Managers, Shift Leaders, Level 3, Level 2 etc) to manage the customer satisfaction.
- Responsible to liaise with the service provider engineering teams to effectively drive technical teams in the vendor organization to expedite the incident resolution to achieve the agreed SLAs with the customers.
- Responsible to support the incidents and maintenance on the GCX network and at co-locations.
- Responsible for vulnerability assessment, penetration testing and design reviews on both customer and core network.
- Ensure compliance to the GCX work instructions and process to ensure service quality to customers.
- Handle escalations from customers and be a focal point to all service related technical queries.
- Individual will serve as the escalation contact for all issues, incidents and escalation for the all both customers and internal for the Managed Services Service Assurance.
- Drive and meet all agreed SLA metrics as contracted by GCX and to minimize service impacts to customers within established cost parameters and act as point of contact for client and internal requests.
- Mentor the Network engineers in troubleshooting and resolving complex issues. Responsible for identifying permanent fixes and workarounds for known errors and unresolved complex issues.
Job Classification
Industry: Telcom, ISPFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: Gcx India ServicesAddress: H BLOCK,FIRST, DHIRUBHAI AMBANI KNOWLEDGE CITY, THANE BELAPUR ROAD,NAVI MUMBAI, THANE, Maharashtra, IndiaLocation(s): Mumbai
Keyskills: Network Engineering Networking WAN LAN Router
Gcx India Services
Global Cloud Exchange offer network services which power digital transformation for enterprises, new media providers and telecoms carriers. We cover all aspects of cloud-centric connectivity from managed SD-WAN and hybrid networks, to direct Cloud connections and 100 Gbps+ waves. With a pedigree...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in