Role Purpose:
1. The incumbent is expected to publish daily/weekly/monthly reports in a pre-defined format and frequency.
2. The distribution list of the reports is as per process requirements and is communicated to the executive by the reporting manager
Typical Outputs:
· Accurate and timely reports to be published.
· To keep the report data bank ready for any requests received from time to time.
· Reports/dashboard generation / Publishing– Daily / Weekly / Monthly
· Coordinating with Operations and other support groups
· Measures performance against set KPIs
· Provides insight on highlights /challenges as input for course correction
· Satisfies client requirement from reporting perspective
· Continuous engagement with internal customers – Call Centre Operations team – to identify analysis requirements, identify process gaps and provide regular reports to improve the performance.
· Client interaction to understand and review requirement
Interfaces:
· Close looping issues highlighted by client team such as Nice issues.
· Gaps in productivity management etc
Educational Qualification:
Any Graduate Or HS Candidate
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