Freshers Technical Support Representative (non- Voice)
- Star Tech
- 0 - 2 Years
- Noida, Gurugram
- 5 years ago
- Email to a friend
- Report this job
Job Description
Job descriptionRoles and Responsibilities
Your Role and Responsibilities
As Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. Join us and Do your Best Work Ever.
Responsibilities:
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Provide remote infrastructure support delivery and performing problem cause analysis
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipate customer needs and effectively addressing concerns related to their issue or resolution
Provide direct technical assistance to customers via phone, email, and chat.
Required Technical and Professional Expertise
Minimum 1.5 years of experience in Service Industry
Proficient in handling customer queries across the globe (primarily United States)
Preferred Technical and Professional Expertise
Exceptional verbal and communication skills
Unparalleled Listening and Comprehension capabilities
Proven service industry front line experience with handling high value/critical customers
Ability to keyboard to capture important details on a call for documentation
SALARY 20K-30K+CAB+MEAL+OTHER ALLOWANCES
INTERESTED CAN SEND CV ON GIVEN CONTACT DETAILS OR CAN CALL ON SAME
HR PIYUSH-8595179***
Employement Category:
Employement Type: FreshersIndustry: ITFunctional Area: ITRole Category: FresherRole/Responsibilies: Freshers Technical Support Representative (non- Voice)Contact Details:
Company: Star TechLocation(s): Noida, Gurugram+ View Contact
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₹ 300000 - 480000
Star Tech
NuStar Technologies is a New Jersey-based TRAINING and STAFFING Company that provides solutions for enterprise customers that improve organizational innovation and performance through the right use of Business Intelligence by maximizing data value. NuStar Technolgies is a full service IT consulting ...
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