Wipro is Hiring For Associate role- Immediate

Job Description

Job Title

Associate

Summary

The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.

Responsibilities

• Acquire process knowledge from SME (Internal/Client) & be process certified.
• Participate and successfully complete role related training programs.
• Responsible for appropriately managing assigned tasks
• Responsible for processing transactions of low complexity.
• Ensure consistent productivity & accuracy as per team requirements.
• Ensure timely and accurate service delivery as per client SLAs and adherence to client contractual commitments
• Provide prompt responses to queries from Internal or External stakeholders
• Follow Data Privacy and Code of Conduct standards
• Ensure compliance to Time Recording guidelines
• Adherence to floor policies, team schedule and leave plans.

Desired Candidate Profile

• Bachelors Degree (preferably Commerce/Accounting)
• Work experience of 0-24 months
• Good written & verbal (English) communication skills
• Working knowledge of computer applications including Excel & Word
• Typing Speed of minimum 25 WPM & 90% Accuracy
• Candidate should be comfortable with 24*7 shifts
  

Perks and Benefits

Both sided cabs

Interested candidates can share their resume on na***********a@wi**o.com

Job Classification

Industry: KPO, Research, Analytics
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: B.Com in Commerce, BFA in Any Specialization, B.A in Any Specialization, B.B.A / B.M.S in Any Specialization, Other Graduate
Post Graduation: M.A in Any Specialization, M.Com in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: Wipro
Address:
Location(s): Noida, Gurugram

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Keyskills:   BPO Customer Service Back office Non voice KPO Data Entry HLOOKUP Communication Skills Backend Excel VLOOKUP Back Office Operations Operations Payroll Processing