Customer Support Representative
- VM Management Services
- 0 to 1 Yr
- Jhansi
- 5 years ago
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Job Description
We are looking for a customer-oriented service representative. The best CSRs are genuinely excited to
help customers. Theyre patient, empathetic, and passionately communicative. They love to talk.
Customer service representatives can put themselves in their customers shoes and advocate for them
when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-
solving also comes naturally to customer care specialists. They are confident at troubleshooting and
investigate if they dont have enough information to resolve customer complaints. The target is to
ensure excellent service standards, respond efficiently to customer inquiries and maintain high
customer satisfaction. Roles and Responsibilities:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive
communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills and Qualifications:
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond.
Contact Person :: Vivek joshi/Sombir Singh
Contact No.:- 9540095***, 7494995***
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: VM Management ServicesLocation(s): Jhansi
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VM Management Services
ICICI Bank Limited is an Indian multinational banking and financial services company headquartered in Mumbai, Maharashtra with its registered office in Vadodara, Gujarat. As of 2018, ICICI Bank is the second largest bank in India in terms of assets and market capitalisation
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