Technical Skills
Mandatory
Knowledge of Linux & Docker
DevOps Tools , CICD Pipeline As a code (Sonarqube, Nexus, Clair , Jenkins, Gitlab CI)
Cloud operations (preferably Azure)
Good to Have
Kubernetes/ Openshift
Support Skills
Must be a fast problem solver with good debugging skills, ability to find the root cause and find solution.
Ability to communicate to various teams to find out the next level solution.
Responsibilities: Will be resolving queries of users related to platform, infrastructure and services used by the projects.
Tickets resolution
Answering use queries on Yammer
Daily stand-up with Support team
Global topics like migration, decommissioning
Reporting
Documentation creation and review
Incident management
Change Request Management
Explore AI tools Botify /Smartify to improve service
