Manager - Order Management
- Genpact India
- 0 to 3 Yrs
- Hyderabad
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Manager, Training Order Management
In this role, you will be responsible for handling the business training for an Insurance business. You will lead the training function with a proactive and problem-solving approach with good logical reasoning ability. You will be encouraged to have good client management skills and analytical skills.
Roles and Responsibilities
Readiness of new hire class logistics, documentation
Timely & effective pre- process & process trainings (internal or client led)
Build daily/weekly dashboards on new hire training progress
Feedback & mentorship of new hires
Ensure 100% adherence to new hire learning paths
Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes
Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
Build action plan for people missing SLAs during training and post training completion
Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business
Daily touch points with process trainers, SME to effectively drive knowledge management and people development practice
Lead all the Quality and Improvement in execution projects
Be a consultant to the business and advice operational improvement ideas
Plan and organize employee domain and development programs and as per the training need identification
Align with the employee development initiatives run at the organization level
Upskill employees on business domain based on training and development needs assessment
Qualifications we seek in you
Graduation in any stream except BBA, MBA, B.Tech, M.Tech and Technical Graduation & Law
Essential skills:
Must have a good years of experience in Individual/Group Disability Insurance or Employee Benefit or Worker Compensation or Absence management and in transitions/ knowledge transfer/ training
Excellent Interpersonal skills
Effective probing skills, Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
Passionate, committed to learn and make learning impact felt in the business
Must have decision-making capability
Problem solving skills with customer centric approach
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Good in MS Excel and Powerpoint
Ready to work on stretched working hours
Ability to independently interact with internal and external customers
Excellent people management and customer management skills
Effective presentation skills
Focus on Customer satisfaction
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Manager - Order ManagementContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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