Assistant Manager - Claims
- Genpact India
- 4 to 6 Yrs
- Bengaluru
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Assistant Manager, Claims Specialist
In this role, the claims Specialist resolves and responds to Customer s Claims / Deductions in a timely and professional manner. The general purpose of this role is to investigate, evaluate and conclude whether the deduction taken by the customer is a valid or invalid one and if valid, raise a Credit Memo and if invalid deny the claim and request the customer to make the payment.
Responsibilities:
Pro-active communication to identify gaps, new thoughts for doing analysis, improving the existing process.
Projects and tasks may fall into one of below areas depending on business requirements and candidate s fitment in that role:
Should come with experience in Disputes Management team and must have overall OTC knowledge and understanding
Work with internal and external partners to resolve outstanding invoice issues / disputes and residual balances to maximise recoveries and minimise write-offs
Resolve Claims / Deductions within TAT
Follow defined critical issue matrix and raise whenever required
Create Credit Memos in SAP
Should have knowledge of all different type claims and deductions of like OS&D (Overage, Shortage and Damage), Pricing, Coupon Deductions, Promo, etc.
Claims resolution communication (Logistics and Pricing but not Trade Terms) to customer as per customer service catalogue
Work directly with Collections team for clearance and dispute resolution on past due deductions
Maintain regular connect with Finance and Sales and other internal teams to resolve disputes and recovery of invalid claims
Do RCA and setup control measure for any issues/ concerns reported by customer issues to improve Customer experience
Good negotiating skills and proactive in gauging SLA/ KPI metrics performance for the team
Work with Collections team to ensure AR statements, follow up emails are sent on time and timely feedback is provided to Customer
Lead developments related to process and technology to drive best in class
Should have excellent communication and negotiation skills
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Prepare different reporting, as required
Qualifications we seek in you
Minimum qualifications
Managing communication with Customers
Experience in customer Service or Supply Chain
Customer Centric Mindset, Ability to challenge status quo
System proficiency, Excellent Communication skills
An inquisitive nature
Proactive
Preferred qualifications
Good interpersonal skills that can lead multiple responsibilities simultaneously.
Good influencing skills and interpersonal, analytical skills and attention to detail
Good team commitment and results delivery orientation
Good experience in Supply Chain or Customer Development
Good understanding of SAP & Excel
Able to navigate through PowerBi reports
Experience in HRC or any other workflow / CRM experience (added preference)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Risk / UnderwritingFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - ClaimsContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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