Relationship Executive
- Teleperformance Global
- 0 to 3 Yrs
- Kolkata
- 5 years ago
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Job Description
Dear candidates,
Greeting
Profile: Relationship Executive
Work Location:Kolkata
Qualification:Must be a graduate
Job description:
- Experienced Minimum 3 months of customer service experience
- System would be provided by Teleperformance
- Shifts General shifts, no night shift
- Fixed Sunday off
Knowledge and regular client interaction to identify value added products and client solutions for cross-sell opportunities. For the customers assigned, the Digital Service officer will have to do continuous and effective prioritization of client needs and inquiries, based on relationship and business needs, to ensure timely and satisfactory service delivery.
Key Responsibilities:The following to be carried through remote digital media viz. phone call, email, chat and video interactions:
Client Outreach - Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs
Relationship Management - To develop and strengthen customer relationships through effective relationship management in accordance with the business goals
Revenue Targets - Achieve the monthly assigned revenue targets through effective cross-sales generating Fee income across Investment, Assets, Cards and Liability products.
Technical Skills - Effectively utilizes all applications, tools, and databases used to process transparent end to-end client support. Proficient with systems related to Banking transactions and services
Controls- Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.
Customer Service and Sales - Up selling, cross-selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customer's Banking Requirements.
Skills Required
- Strong willingness to work in Relationship Management; Banking operations and products including investment products
- Prior experience in Sales preferred but not necessary.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
- Must be flexible and understanding in challenging and ever-changing environment
Salary upto 17k + incentives on performance.
Contact HR Murshed 6291898***
Pritha - 9062279***
Regards,
Team HR
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Relationship ExecutiveContact Details:
Company: Teleperformance GlobalLocation(s): Kolkata
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