Customer Success Manager
- Spirient Staffing
- 2 - 10 Years
- Delhi, NCR
- 3 years ago
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Job Description
POSITION REQUIREMENTS1.Graduate/Post Graduate in Engineering / Technical field
2.Preferably has Technical knowledge in telecom domain
3.Good Communication Skills
4.Good Business writing skills
KEY RESULT AREAS / KEY DELIVERABLES
Input:
1.Ownership of relationship with the customer to be able to help and support him grow his business and revenue using Spectras Internet connectivity and Managed Service solutions.
2.Provide exemplary service to the customers helping him/her in case of any support needed
3.Anticipate customers needs proactively and interact with various cross-functional teams within Spectra to serve them
Output:
1.Wallet Share of customers IT and Telecom spend through Upgrades, upselling Managed Services, etc.
2.Longevity of relationship with the customer (increase Age on Network and reduce Churn)
3.Ensuring timely collections from the customers
4.Timely resolution to customers issues and escalations and ensuring permanent fix
5.Proactive churn tracking and Retention
2.Preferably has Technical knowledge in telecom domain
3.Good Communication Skills
4.Good Business writing skills
KEY RESULT AREAS / KEY DELIVERABLES
Input:
1.Ownership of relationship with the customer to be able to help and support him grow his business and revenue using Spectras Internet connectivity and Managed Service solutions.
2.Provide exemplary service to the customers helping him/her in case of any support needed
3.Anticipate customers needs proactively and interact with various cross-functional teams within Spectra to serve them
Output:
1.Wallet Share of customers IT and Telecom spend through Upgrades, upselling Managed Services, etc.
2.Longevity of relationship with the customer (increase Age on Network and reduce Churn)
3.Ensuring timely collections from the customers
4.Timely resolution to customers issues and escalations and ensuring permanent fix
5.Proactive churn tracking and Retention
Employement Category:
Employement Type: Full timeIndustry: Telecom
Functional Area: Customer Service
Role Category: Other Customer Service
Role/Responsibilies: Customer Success Manager
Contact Details:
Company: Spirient StaffingLocation(s): Delhi, NCR
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Keyskills: Upselling Cross Selling Retention Escalation Process
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Spirient Staffing
Spirient Staffing Solutions Pvt. Ltd., is a Recruitment and Payroll Management Company based in India. Our team offers high quality services to provide the best outcomes in the recruitment and Payroll Management from a diverse set of business sectors. We specialize in the following : Telecommunicati...
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