Quality Analyst for International process @ rovizor IT

Job Description

Quality Advisor Role:

Nature of Business - Full Time and evaluating the quality of inbound and/or outbound calls and other customer contact methods

Utilize a proven methodology of capturing full end-to-end interaction details, analyzing the interactions for common trends and themes, and developing actionable reports and recommendations that will improve the customer experience as well as overall operational metrics.
Monitors and evaluates a sampling of inbound and/or outbound calls and other contact methods including chat.
Ability to plan, organize and schedule a workflow to meet rigid project deadlines
High initiative with the ability to recognize trends or anomalies/inconsistencies
Communicate professionally and effectively with all levels of management and clients
Responsible for the design, creation of study based form (if required)
Provide recommendations for improvements on the process, people and technology
Provides feedback and developmental needs
Facilitates and/or participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients
Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of transcripts evaluated, etc.)

Eligibility:
Only Graduates (BE/B Tech can also apply) with min 2 years of International voice Experience

Location
Bangalore

Shift:
Rotational Shifts (Free Transport)

Salary:
Salary Up to 3 lacs per annum

Contact Saumya: 8592989***

Share cv to sa***a@pr*****r.co.in

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