Quality Analyst (Ecommerce)
- Asian Institute
- 1 to 6 Yrs
- Kolkata
- 5 years ago
- Email to a friend
- Report this job
Job Description
Quality Analyst
Roles and Responsibilities:-
- Randomly audit required number of Calls on daily basis.
- Providing timely & accurate feedback to agents for improvement areas.
- Take corrective actions by doing data analysis to improve process efficiency.
- Set quality measurement metrics as per SLA parameters.
- Define and set quality control charts to ensure that overall SLA quality scores are always met.
- Work upon the action plans to improve Quality scores.
- Identify the knowledge gaps & Language gaps and ensure documentation of the work flow as per the set process.
- Ability to do a Root causes analysis and action planning.
- Conduct Quality improvement projects.
Requirements:-
- Sound knowledge of designing appropriate Standard Operating Process (SOP's) and workflows.
- Proactive and responsible approach to work with initiative and problem solving capability.
- Strong with People Management & should be well versed with conducting performance appraisals.
- Good with Current product / process knowledge and should have willingness to learn.
Desired Candidate Profile:-
Experience: 1-4 years (on paper experience as a QA)
Language Must be fluent in English & Hindi.
Qualification Must be a graduate
Job Location: Kolkata
CTC: 3L p/a to 3.5L p/a
Joining: ASAP or 10 days
If interested, please mail your cvs to ja*********h@st****k.com & de*********y@st****k.com
Employement Category:
Employement Type: Full timeIndustry: Recruitment ServicesRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Quality Analyst (Ecommerce)Contact Details:
Company: Asian InstituteLocation(s): Kolkata+ View Contact
Fraud Alert to job seekers!
₹ 3.0 - 3.5 Lakh/Yr
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in