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Quality Analyst (Ecommerce) @ Asian Institute

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 Quality Analyst (Ecommerce)

Job Description

Quality Analyst

Roles and Responsibilities:-

  • Randomly audit required number of Calls on daily basis.
  • Providing timely & accurate feedback to agents for improvement areas.
  • Take corrective actions by doing data analysis to improve process efficiency.
  • Set quality measurement metrics as per SLA parameters.
  • Define and set quality control charts to ensure that overall SLA quality scores are always met.
  • Work upon the action plans to improve Quality scores.
  • Identify the knowledge gaps & Language gaps and ensure documentation of the work flow as per the set process.
  • Ability to do a Root causes analysis and action planning.
  • Conduct Quality improvement projects.

Requirements:-

  • Sound knowledge of designing appropriate Standard Operating Process (SOP's) and workflows.
  • Proactive and responsible approach to work with initiative and problem solving capability.
  • Strong with People Management & should be well versed with conducting performance appraisals.
  • Good with Current product / process knowledge and should have willingness to learn.

Desired Candidate Profile:-

Experience: 1-4 years (on paper experience as a QA)
Language Must be fluent in English & Hindi.
Qualification Must be a graduate
Job Location: Kolkata
CTC: 3L p/a to 3.5L p/a
Joining: ASAP or 10 days


If interested, please mail your cvs to ja*********h@st****k.com & de*********y@st****k.com

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Employement Category:

Employement Type: Full time
Industry: Recruitment Services
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Quality Analyst (Ecommerce)

Contact Details:

Company: Asian Institute
Location(s): Kolkata

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₹ 3.0 - 3.5 Lakh/Yr

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Asian Institute

ASIAN VIVEKANAND SUPER SPECIALITY HOSPITAL, MORADABAD