Team Leader - Hyderabad -E-Commerce operations
- Aegis Customer Support
- 1 to 4 Yrs
- Hyderabad
- 3 years ago
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Job Description
Roles & Responsibilities
People Management skills
Good Communication, coaching skills
Proficiency in MS PowerPoint, MS Word and good understanding of MS Excel
Good knowledge on customer experience, should have overall 2 years of exp. Acting TL, Team Coach can be considered for TL role & not necessary should be working currently as team leader.
Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Recognise high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organise team building activities
Requirements:
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills.
Exemplary presentation and leadership skills
Excellent mentoring, planning and organizing skills
Language Skill - English + Hindi, Telugu
Looking Forward for Immediate joiners
Share Resume :
With the Subject Line of Applying for Team Leader Operations -Source through Shine
Contact: 9392097***
Hyderabad
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Team Leader - Hyderabad -E-Commerce operations
Contact Details:
Company: Aegis Customer SupportLocation(s): Hyderabad
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