Urgent_opening_for_email_support - Pune - Tech @ Tech Mahindra

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Urgent_opening_for_email_support - Pune - Tech

Tech Mahindra
1 - 5 years
Pune
5 years ago
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Job Description

Roles & Responsibility:

The primary responsibilities of a Customer Service specialist would be:
Handling escalations and complex queries.
Manage large amounts of emails & chats
Answer calls professionally to provide information about products and services, take/ or obtain details of complaints.
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication

Key skills required:

Proven customer support experience.
Excellent English communications skills.
Ability to listen and active problem solving skills.
Good interpersonal skills.
Ability to handle pressure.
Ability to multi-task, prioritize, and manage time effectively.

Contact person Nilesh 9893224***

NV*******8@Te*********a.com

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: M.Tech in Electronics/Telecommunication
Doctorate: Doctorate Not Required

Contact Details:

Company: TECH MAHINDRA LIMITED
Address: 2nd floor ,delta 1 building ,Giga space, Viman Nagar, Pune
Location(s): Pune

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Keyskills: Customer Service Email Process Email Support Customer Interaction Web Chat Chat Process

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₹ 1,75,000 - 2,25,000 P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Tech Mahindra

Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) se...

Urgent_opening_for_email_support - Pune - Tech @ Tech Mahindra

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