Job Description
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- Initiates conversations naturally and reacts appropriately to guest cues
- Seeks to rectify guest issues by doing whatever it takes (within reason) to resolve the problem and improve the guest experience
- Shows a high level of enthusiasm and is comfortable talking to guests in all situations
- Demonstrates poise while engaging with guests or handling concerns, shows strong initiative and can troubleshoot effectively
- Looks for opportunities to connect with guests throughout the restaurant to create a warm and welcoming dining experience
- Informed about product range, nutritional values, and key aspects of company culture, and can capably answer guests service or food-related questions
- Role models hospitality behaviour and coaches/encourages another crew to help create the ideal guest experience
Interaction: Will be only be restricted with the guests, especially kids that visit the restaurants
Stakeholder Interaction (Internal): Will be closely working with the Restaurant Manager in non-peak hours and day to day interaction with the EOTF Lead.
Required Candidate profile
Looking at Diversity (Female) candidates only
- Built-in passion for serving people and dedicated in enhancing the guest experience
- Flawless communication and presentability
- Someone who has guest relations or air hostess experience
- Someone preferable from the hospitality sector (graduates, IHMs, Hotel and Aviation)
This will be 6 days working
Graduate from IHM or Air-Hostess academy will be preferred or someone with Guest Relations experience
Years of Experience: 1-2year experience in the Hospitality sector
Perks and Benefits
Upto 2.5 Lacs p.a. Interested Candidates please apply and share the updated resumes mentioning Guest Experience Leader in Subject line on mentioned email ID**************8@gm**l.com vi************2@gm**l.com
Job Classification
Industry: Travel , Hotels , Restaurants , Airlines , Railways
Functional Area: Hotels, Restaurants,
Role Category: Front Office/Customer Care
Role: Front Office/Customer Care
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, BHM in Hotel Management
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: Gist Management
Location(s): Delhi, NCR
Keyskills:
Restaurant
Hospitality
Front Desk
Hotel Management
Receptionist Activities
Front Office Operations
Guest Service
Air Hostess Activities
Restaurant Management
Aviation Management
Guest Relations
IHM