Infrastructure Technology Manager - - Prodapt
- Prodapt Solutions
- 6 - 11 years
- United States (U.S)
- 3 years ago
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Job Description
Roles and Responsibilities
Prodapt Solutions is hiring The Project Manager - Client Implementation is responsible for the delivery of multiple on-going Client Provisioning orders. This includes client interaction and communication, timeline and critical task management, coordination across multiple groups both technical and non-technical, and a focus on resolving project related issues.
Core Responsibilities:
- Provides quality internal and external customer service surrounding the Company values.
- Manage delivery of services focused on our Private Cloud, Disaster Recovery, Networking, or other product designated orders from customer introduction to completion and internal hand-off Oversees all aspects of new client implementations and existing client upgrades
- Responsible for timely project completion, issue identification / resolution, and customer delivery
- Ensures clients clearly understand status of project throughout all phases; including completed tasks, pending deliverables, and outstanding items
- Coordinates internal and external resources to ensure client and company objectives are met
- Performs daily progress tracking including resource management, inventory allocation/tracking, and workflow supervision of multiple projects
- Collects and records installation documentation including customer set-up documents and configuration related information
- Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
- Summarizes progress of order and prepares interim and project completion reports
- Reviews deliverables prepared by team before forwarding to the clients
- Effectively enforces project standards and communicates expectations thereof Facilitates internal team and customer meetings effectively
- Holds regular status meetings with project team
- Suggests improvement to internal processes along with possible solutions to be more efficient
- Complies with and helps to enforce standard policies and procedures
- Effectively interfaces with Business Operations organization for billing and contractual tasks
- Other duties as assigned.
Other Responsibilities:
- Customer service focused and portrays energy, professionalism and welcoming characteristics.
- Strong ability to work in a highly sensitive and confidential environment.
- Ability to meet deadlines and handle sensitive and pressured situations.
- Ability to identify issues and help develop strategy and tactical plans for various department initiatives
- Ability to use good judgment and decision-making skills
- Ability to use a PC, keyboard, and other standard office equipment
Requirements:
- 6 years of IT service delivery client on-boarding
- Strong core project management hands on experience and recent
- Solid technical understanding of the layers of infrastructure technology.
- Demonstrates excellent customer service skills
- Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
- Must possess initiative with strong analytical and problem-solving skills
- Strong familiarity with project management tools and methodologies
- Strong analytical and decision-making skills
- Strong verbal and written communications skills
- Strong interpersonal, organization, and planning skills
- Ability to effectively communicate with internal and external customers
- Must possess excellent MS Office skills especially Project and Excel
- Must display great attention to detail
- Comfortable making presentations and facilitating meetings
- Must be comfortable working in a fast-paced dynamic environment
- Possess general understanding in the areas of data center and managed hosting services is a plus but, not required
- Understanding of cloud, networking and Disaster Recovery technologies is a plus
- PMP certification is a plus but, not required
- Bachelors degree in business or related field
Nice to have requirements:
- Minimum of 6 years direct externally facing customer implementation experience
- Working for an Industry Leading company
Location
Base Location will be Raleigh, NC or Remote.
How to apply?
If youre interested in this opportunity and you want to discuss the possibilities for you joining Prodapt. Please apply for this vacancy and we will get in touch with you.
Prodapt is promoting an organizational culture that values diversity and zero tolerance towards discrimination in any manner by developing and offering work arrangements that help to meet the needs of a diverse work force. Further, we are committed towards eliminating discrimination in any manner and promoting equality and diversity in our own policies, practices and procedures. We are encouraging our employees to follow the same while we deal with other associates, clients, and third parties. We are committed to recruit talented candidates and treat everyone equally and with the same attention from all backgrounds, regardless of gender, race, sexual orientation, religion, ethnicity, national origin, age, education, social or veteran status. We are committed to comply in both letter and spirit with all anti-discrimination legislation and associated codes of practice in force either now or in the future.
Job Classification
Industry: IT-Hardware & NetworkingFunctional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Project Mgmt
Role: Project Mgmt
Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Prodapt SolutionsLocation(s): United States (U.S)
Website: http://careers.prodapt.com
Keyskills: Hosting Services PMP Project Management Business Operations Task Management Client Interaction IT Service Delivery Data Center Resource Management Progress Tracking
Prodapt Solutions
Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) ecosystem that helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software arc...
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