Infosys BPM- conducting Face-to-Face interview - Chat process - Jaipur-13th Feb 2021

Infosys BPM- conducting Face-to-Face interview - Chat process - Jaipur - 13th Feb 2021

As a precautionary measure for COVID-19:

1.Candidates should have - Mask, Arogya setu app status, self declaration form need to be update at the time of check-in.
2.As per standard guideline temperature check and hand sanitation stand will be available at hotel entry point.

Please mention 'Direct Sourcing Mythri' on top of your resume. Please refer your friends,colleagues if their profile matches & interested for the role

Walk In Interview details :

Date :13th Feb 2021
Time : 11AM-2PM
Interview Venue :
Souvenir Premier, New Atish Market, Gopalpura Bypass Road, Mansarovar, Jaipur, Rajasthan 302020
Point of contact : Anshul Khandelwal & Rupu Saha
Job description :

Experience: - 0-3 years
Qualification: Any graduate without backlogs
Shifts: Flexible with 24*7 shifts
Job Location: Jaipur
Job duties and responsibilities:
Excellent Written communication & Dynamic and engaging written communication style. Ability to use written skills to establish rapport.
Ability to use questioning skills to easily explore customer needs and concerns.
Must have the ability to communicate online in a conversational manner that promotes dialogue and establishes rapport.
Must avoid poor grammar, misstatements or lengthy explanation. Proven ability to communicate articulately and credibly.
Technology comfort and should be tech savvy. Must maintain a high level of familiarity with the issues like - Internet issues, Connecting Wi-Fi, Equipment Setup, Remote Control Issues, Registering/Creating online profile, Call Blocking, Setting up Email, Email Access issues, Voicemail Setup.
Analytical and judgment skills. Agents need to read between the lines.
Demonstrated ability to achieve Sales/Service goals.
Ability to achieve excellence in daily deliverables.
Ability to investigate and analyze issues raised to provide a resolution.
Must able to succeed in highly automated environment

Desired / Preferred Skills

Excellent written communications skills.
Ability to interpret questions through the messaging medium
Crisp, Clear, understandable responses.
Grammar, punctuation, and spelling
Appropriate paraphrasing or questioning

Disclaimer :

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Govt Photo ID proof is mandatory for security clearance.

Regards,
Mythri
Talent Acquisition team
Infosys BPM Ltd