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Customer Service Associate @ SnapHunt Pte

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 Customer Service Associate

Job Description

The Job

You will be responsible for :
  • Handling inbound calls and emails in a professional manner.
  • Following strict response and resolution timelines as defined in guidelines.
  • Ensuring professional communication tone, both written and verbal.
  • Resolving inquiries and requests while ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate response in complex situations.
  • Escalating issues to relevant client or internal teams, as required.

The Profile

  • You have a Degree, in any discipline, and you are willing to take up customer facing roles.
  • You possess excellent written and verbal communication skills in English, as you will be required to deal with overseas clients in this role.
  • You can handle challenging situations with critical thinking and with you ability to think on your feet.
  • You are a fast learner and can grasp details easily.
  • You are adaptable and thrive in changing environments.

The Employer

Our client is a software outsourcing services provider catering to leading brands in the IT industry.

The Offer

  • The role is open for freshers
  • Attractive pay and performance incentives
  • Enjoy flexible working options

Ref: 20680258

Employement Category:

Employement Type: Full time
Functional Area: Customer Service
Role Category: Other Customer Service
Role/Responsibilies: Customer Service Associate

Contact Details:

Company: SnapHunt Pte
Location(s): Singapore

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Keyskills:   Customer Service Inbound Calls Customer Satisfaction

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SnapHunt Pte

Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching. Looking for a new role Submit your CV on https://snaphunt.com Now live in Singapore, Indonesia, Malaysia, India, Hong Kong, Philippines, Vietnam, Thailand, Bangladesh & Sri Lanka.