Customer& Network Support Engineer
- Star Tech
- 0 - 1 Years
- Delhi, NCR
- 5 years ago
- Email to a friend
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Job Description
Job descriptionRoles and Responsibilities
Evaluate and prioritize customer support cases.
Act as the primary liaison between company and your customers
Communicate and solve customers problems via phone, email, live chat and face-to-face meetings.
You will diagnose and troubleshoot functional, software and data related problems and help our customers and development team.
We are looking for professionals to provide enterprise-level assistance to our customers, prioritize new enhancements and fixes that need to be done for next releases, and provide functional and domain expertise to our development team.
Uncover the underlying business issues that need to be addressed and discover any information related to the Customer issue.
Organizing, specifying and modeling the requirements to ensure they are complete and unambiguous.
Ensuring that the documentation of the requirements is in a layout and format that can be easily shared with and understood by stakeholders
Making sure that the requirements map to the business need being addressed, they are approved by all the appropriate stakeholders and that they meet with relevant quality standards
Build the road map for the product and prioritise the strategic goals initiatives behind the product
Bridging gaps between different functions within the company and aligning all the teams involved
Generating and developing new ideas to achieve key objectives for the product line and business
Working closely with the engineering team on the technical specifications.
Required Candidate profile
Technical Support Engineer in technical support
Ability to work under pressure
Ability to prioritize tasks based on urgency and importance
Understanding of systems engineering concepts
Familiarity and training in Networking is highly desirable.
Excellent written and verbal communication, good with MS-office
Problem solving and analytical skills
Market research, requirement analysis and product documentation skills
Good understanding of application, domain and networks
Ability to provide step-by-step technical or functional help.
B.Tech AND/OR MBA (IT/Marketing/Finance) is desirable but not mandatory.
Previous experience in technical/domain support highly desirable.
Technical Support Engineer in technical support
Ability to work under pressure
Ability to prioritize tasks based on urgency and importance
Understanding of systems engineering concepts
Familiarity and training in Networking is highly desirable.
Excellent written and verbal communication, good with MS-office
Problem solving and analytical skills
Market research, requirement analysis and product documentation skills
Good understanding of application, domain and networks
Ability to provide step-by-step technical or functional help.
B.Tech AND/OR MBA (IT/Marketing/Finance) is desirable but not mandatory.
Previous experience in technical/domain support highly desirable.
SALARY 25K-35K WITH ATTRACTIVE ALLOWANCES AND PERKS
ANY GRADUATE OR POST GRADUATE CAN APPLY
REGARDS
JOYA
7703971***
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: FresherRole/Responsibilies: Customer& Network Support EngineerContact Details:
Company: Star TechLocation(s): Delhi, NCR+ View Contact
Keyskills: Hardware
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Star Tech
NuStar Technologies is a New Jersey-based TRAINING and STAFFING Company that provides solutions for enterprise customers that improve organizational innovation and performance through the right use of Business Intelligence by maximizing data value. NuStar Technolgies is a full service IT consulting ...
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