Hardware and Networking Engineer @ Magna India Services

Call & Whatsapp HR Pratik Sir - ( 8826072***)

Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions
Monitor backups and maintenance logs
Answer calls and tickets to support end users with applications, hardware, software and networking
Create end user documentation and knowledge base articles
Desktop support and more complex incident resolution
Shared team responsibility for mobile phone support for Omni Executive user base
Asset management activities including the coordination of client desktop equipment and other hardware stocks
Meet or exceed agreed service levels and agreed standards for accessibility, reliability and availability of these services
Continually drive improvements in efficiency, productivity, and quality of service delivery
Ensure relevant service changes are released smoothly into support in line with business agility and specific business requirements

Call & Whatsapp HR Pratik Sir - ( 8826072***)