Desktop Support Engineer L1 FCB Ulka
- Future focus
- 3 - 5 Years
- Chennai
- 5 years ago
- Email to a friend
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Job Description
with Roles & Responsibilities:
nrnInstall desktop OS, messaging client,rnapplications such as Adobe Acrobat, WinZip, WinRAR, as per Clients softwarerndeployment policy, and add or remove accessories or mobile devices andrnconfigure PCsrnrn
nrnConfigure the desktops using tools shared byrncustomer.rnrn
nrnTroubleshoot and resolve deskside incidentsrnrn
nrnManage disk and folder sharing, and permissionrnsettings on desktopsrnrn
nrnAssist users in accessing applications rnrn
nrnVendor co-ordination in terms of Call logging,rntracking and closure for OEM calls pertain to hardware, software.rnrn
nrnTroubleshooting desktop / laptop OS issues.rnrn
nrnSupport for standard softwarernissuesrnrn
nrnIsolate system issues;rndiagnose standard softwarernissues and report hardware issues tornrespective Vendors.rnrn
nrnInstallation / re-installation / configuration of desktops/laptopsrnrn
nrnConfigurerndesktop andrnlaptop as per the desktop/laptop standardization policiesrnof Client.rnrn
nrnInstallation / re-installationrn/ configuration of in-scope client softwarern/ applicationsrnrn
nrnInstallation /rnconfiguration ofrne-mail clientsrnrn
nrnTroubleshooting e-mail client related issuesrnrn
nrnTroubleshootingrnissues related to standardrnoffice softwares (MSrnOffice Word,rnXls, PowerPoint etc.) and internet clientrnrn
nrnSupport for local area network issues (LAN), DHCP clientrnrn
nrnInstall antivirus software and check virus definition auto updatesrnrn
nrnInstall approved patches onto desktops / laptops.rnrn
nrnMBAM Client Installationrnrn
nrnChange BitLocker Password on client machinernrn
nrnHide Default BitLocker Encryption Icon inrnControl Panelrnrn
nrnKeep track of IT inventory (Maintain informationrnlike configuration details, serial number, asset code, warranty and AMC status)rnrn
nrnTrack and update all machine movementsrnrn
nrnCarrying out annual asset verification for all the in-scope assets once a year.rnrnrnrnrnrn
Deliverables: Daily / weekly / monthly Call reportsrnrn
Measurement Method: Call reports from the tool
Skillset: Desktop Support Engineer L1
EXP: 2-4 Years
Employement Category:
Employement Type: Full timeIndustry: RecruitmentFunctional Area: ITRole Category: Technical Support Executive ( voice)Role/Responsibilies: Desktop Support Engineer L1 FCB UlkaContact Details:
Company: Future Focus InfotechLocation(s): Chennai+ View Contact
Keyskills: Desktop suppor
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