Process Developer - Disability Claims
- Genpact India
- 2 to 5 Yrs
- Hyderabad
- 5 years ago
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Job Description
Process Developer - Disability Claims
- In this role, you will be responsible for processing claims of individuals with policies for employee benefit product- short term disability and long-term disability.
- Handle end user queries received via email/calls/chat
- Supervise generic email box for incoming queries and acknowledge them as per SLA
- Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
- Follow up with requesters/co-functional teams to provide quicker resolutions
- Follow up with Suppliers/Vendors wherever required
- Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
- Transfer/Call out inquiries to appropriate teams for resolution
- Find opportunities to improve/streamline process
- Assist users with requisition creation process and Invoice creation process
- Guide users in navigating through the system for any requisition or PO related issues
- Raise tickets with co-functional teams on behalf of users wherever applicable
- Coordinate with different teams until the user s issue is resolved
- Update SOPs with the frequent and new scenarios as and when encountered
- Publish dashboard, as agreed with the customer, on timely basis
- Maintain the list of contact names and number for all the different support teams to ensure timely resolution
Qualifications:
Minimum qualifications- Graduation (Bachelor s Degree)
Customer Management Skills
- E2E understanding of Procure to Pay activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)
- Strong English Communication (Both written & verbal) iSpeak 5.5
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: ERP / CRMFunctional Area: Not ApplicableRole/Responsibilies: Process Developer - Disability ClaimsContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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