New !!! Cloud Application Admin (oracle DBA +)
- Ellucian Higher
- 2 - 7 years
- Chennai
- 5 years ago
- Email to a friend
- Report this job
Job Description
Hi All,
Looking for people for the Cloud team with 24/7 rotational shift.
Primary skills - Oracle DBA, AWS, Jenkins, Ansible, Scripting (automation)
If your interested, please revert with an updated profile ma****************h@el*****n.com
Responsibilities:
- Responsibility for and focus on delivering high uptime for our customers
- Execute operational and maintenance activities via planned work
- Ensure assigned technical work is planned prior to designated window
- Validate supplemental teams needs to finalize assigned work are available and assigned
- Execute assigned work based on plan, and designated maintenance window
- Follow change management standards
- Follow runbooks for common tasks
- Recommend improvements to runbooks
- Cover assigned rotation as an on-call resource
- Participate in hand off processes/calls to ensure service delivery objectives are met consistently across all global teams
- Incident Management
- Rapidly troubleshoot incidents:
- By leveraging service restorative actions
- By understanding what causes most issues and the actions to mitigate those on your assigned technology stack
- By understanding what actions will systematically eliminate the causes of common issues
- Without doing more harm to currently impacted systems
- Resolve incidents that Associate level cannot and incidents that escalate due to duration or impact
- Engage appropriate support teams, including Engineers, to focus on increasing customer uptime
- Create run books to address future occurrences of issue by clearly documenting steps taken to resolve the incident
- Respond to tickets in a timely manner (meeting SLOs)
- Use and contribute to knowledge management documents for the scope of the related method of procedure
- Communicate with Enterprise Operations Center regarding monitors
- Interface with Cloud Assurance Managers, Application Managers and peers to ensure appropriate prioritization and quality
- Report problems when incidents are recognized repeatedly at a given customer or across multiple customers
- Participate in scheduled incident Post Mortems
- Participate in post mortem meeting and discussion; providing and documenting details from the incident
- Provide technical detail and assist with documenting agreed upon root cause
- Provide technical detail and assist with documenting agreed upon preventative measures
Provide technical detail and assist with documenting a method of procedure in the event of a similar future incident
Desired Candidate Profile
- 3+ years of experience working on Cloud (preferably AWS), relational databases(preferably Oracle), and web servers(preferably Tomcat).
- Excellent understanding of application architecture, ability to troubleshoot issues rapidly in a production environment. Identify root cause and develop permanent fix.
- Experience with automation using Python, Shell, or any tool.
- Strong System, networking, DBMS, and coding fundamentals.
- Working knowledge of Jenkins, Ansible, Terraform or similar deployment tools.
- Preferred hands-on operational experience with Amazon Web Services with AWS certification ( AWS Certified DevOps, AWS Certified SysOps or AWS Solutions Architect certification preferred
- Open for 24x7 Support
- ITIL v3 or v4 Foundation certification
- Strong verbal and written skills, excellent customer service, as well as high attention to detail
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in FinanceDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: Ellucian HigherAddress: 1ST AND 4TH FLOOR,CAMPUS 5B,RMZ ECOWORLD SEZ, DEVA, RABISANAHALLI,,MARATHALLI OUTER RING ROAD,BANGALOR, E, BANGALORE, Karnataka, IndiaLocation(s): Chennai
Keyskills: automation scripting Dataguard Database Administration Tomcat Oracle DBA Oracle Apps Dba banner Scripting Jenkins Cloud Ansible Oracle RAC AWS
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