Tech Operations Sr Analyst - Hyderabad
- Wells Fargo
- 2 - 7 years
- Bengaluru
- 5 years ago
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Job Description
About Role:
Tech Operations Sr. Analyst with demonstrated knowledge and experience in Access Management Operations specific to Active directory and Windows platform in terms of Provisioning and De Provisioning access as per the requirement. The Analyst should be able to work well with teams and also work independently. Responsibilities:
- Provisioning and De Provisioning of access to users through Active Directory.
- Analyze and resolve tickets related to Security groups, Privileged accounts and Enterprise password vaulting.
- Should be able to work and resolve requests related to Service Accounts.
- Proactive in identifying gaps and help the team in streamlining process
- Ability to identify and contribute towards mitigating risk.
- Collaborates with extended team for joint deliverables
- Good understanding on File share, permissions, DFS, namespace, and replication.
- Analyst will be part of on call support team on rotation.
- Keep abreast of emerging technologies/industry trends and applying them into operations and activities.
- Strong organizational, multi-tasking, and prioritizing skills.
- Market Skills and Certifications
Required Qualifications:
- Bachelor of Engineering Degree, preferably of Computer science or Information Technology
- 2+ years hands on Windows platform and Active Directory Provisioning.
- Knowledge and experience with any IAM, Provisioning, role management and certification tool
- Knowledge and experience on Applications Infrastructure in a Large Enterprise environment.
- Must have knowledge on server OS 2008/ 2012, 2016 AD structure & database
- Demonstrated experience in enterprise wide ticketing tools like Remedy, Zendesk, Service now etc.
- Strong knowledge and understanding of information security and IAM practices and policies
- Experience with Service Delivery and SLAs/KPIs monitoring. Proven ability for high volume/high quality results
- Ability to interact with integrity and a high level of professionalism with all levels of team members and management
- Strong verbal, written, and interpersonal communication skills.
- Ability to learn and assimilate information from multiple people and sources
- Excellent customer service skills. Ability to research and correspond with customers, responding to their questions and concerns with detailed information
- Ability to make timely and independent decisions while working in a fast-paced and results-driven environment
- Strong analytical skills with high attention to detail and accuracy
- Ability to work effectively, as well as independently, in team environment.
- Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift
- Must have leadership skills, to be resilient and drive changes. Ability to maintain composure under pressure and deadlines in a dynamic environment
- Good understanding on AD Schema, partitions and Shell Scripting.
Desired Qualifications:
- Knowledge on DNS, DHCP, Group policies, Sites, FSMO roles and replication.
- Knowledge on escalation processes/matrix and ability to prioritize tasks
- Ability to collaborate effectively with different teams, accept challenging assignments and foster robust working relationships with teams.
- Mentoring skills to help the team explore ideas and make them successful.
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Wells FargoLocation(s): Bengaluru
Keyskills: DFS Analyst Operations management Automation Access management Information security Active directory Windows Risk management Analytics
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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