Senior Customer Support International Voice @ Corpland India

Essential Job Functions

• Answers desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems on assigned by providing guidance regarding filing application web portal. Resolves andor refers more complex issues or queries through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

• Graduation
• One or more years of technical training in computer support preferred
• Two or more years of voice and email support experience
• Experience working with company products and operating systems
• Experience working with company escalation policy

Other Qualifications

• Interpersonal skills to interact with customers and team members
• Good communication skills
• Organization skills to balance and prioritize work
• Analytical and problem solving skills
• Ability to work in a team environment
• Work Environment
• Office environment
• Need to work in US shifts