L1 UCCE Engineer @ Servion

Job Description

Job Opening Details back to list Reference Code: RRF004550 Job Title: L1 UCCE Engineer Category: Job Description: Monitoring complete Cisco voice and 3rd party application system
o Will access the case management system ( Ticketing Tool ) continuously and monitor the queue for any request / issues registered
o First respond to the request / issue registered by accepting the case in the case management system(Ticketing Tool)
o Participate in resolving incidents which are known errors and Service requests as per articles available in Knowledge base available.
o The team will Perform first level of analysis on all technical issues and redirect the issues to L2 team in case the issues/requests are not in Knowledge base.
o L1 Engineer to update case notes and keep everyone updated on progress of each ticket
o Send periodic Email updates to customers/users on ticket status
o Escalate to Internal stakeholders and external stakeholders as per escalation matrix.
o Track the incidents/requests and upon resolution of the issue, will ensure the Incident is updated on the case management system with all details Key Skills: Clear understanding of basic networking.
Communication
CCNA certification Location: MAL Required Experience: Min 2 yrs Positions: 1 Contact Person: Kathiresan Email ID: ka*******n@se****n.com,

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: L1 UCCE Engineer

Contact Details:

Company: Servion Global
Location(s): Multi-City, India

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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