Vice President - Operations
- Genpact India
- 8 to 13 Yrs
- Hyderabad
- 5 years ago
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Job Description
Vice President, F&A Operating Leader- As a F&A Operating Leader in Genpact, this role is not only high visibility but one that is bound to have very high growth potential. And that s why we are looking for a self-starter who is energetic, agile, and can provide direct leadership to operating teams, enabling them to deliver compelling financial outcomes while maximizing productivity
- Ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction.
- Communicate, coordinate & initiate actions ensuring seamless & smooth function of the processes
- Coordinate within team & ensure all necessary information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, adding new customers to the master file, and applying and reconciling cases
- Manage all monthly closing activities and month-end reporting
- Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary
- Implement and manage departmental processes and procedures to ensure strategies and directives of the department are carried out
- Provides direction and directives to the departmental team members in the performance of their duties, establishing work priorities and in achieving management objectives
- Directs relationships with hotel brands for legal and/or financial default processes, and ensures that defaults
- Build relationship with all partners
- Ensure timely resolution of customer / called out issues along with root cause analysis to avoid reoccurrence
- Hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency
- Share best practices with customer and identify areas of improvement within processes (Billing, Credit & reconciliation process)
- Should be able to coach, guide, influence & motivate the team to achieve target
- Identify & implement standardization within processes across region
- Drive growth of business and build relationships with customers globally
- Build relationships and partnerships with internal business stakeholders to drive cross sell of business in existing accounts
- Understanding of digital assets and tools for F&A domain
- F&A demonstrated ability and in-depth end to end process knowledge along with transition exposure
- Ability to lead & build strong teams
- Ability to influence multiple internal partners
- Ability to build client partnerships
- Ability to work in an ambiguous environment
- Sound financial & commercial Business Understanding
- Transition experience
- Multi-Tasking skills in project delivery, deadlines and budget
- Managing process and cultural change
- Strong quantitative and analytical skills
- Resource needs to be energetic, confident, assertive & strong in communication
- Strategic consulting expertise or practice at a large consulting firm /startup
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Operations Management / Process AnalysisFunctional Area: Not ApplicableRole/Responsibilies: Vice President - OperationsContact Details:
Company: Genpact IndiaLocation(s): Hyderabad+ View Contact
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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