Process Associate - Banking
- Genpact India
- 2 to 5 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
Process Associate, Transaction
In this role, you will be responsible for the function of the position, which is to transcribe inventories into Excel sheets while researching the Like, Kind, Quality of replacements and the understanding of product categories in a time sensitive manner. This position is responsible for accuracy, efficiency and retrieval of processed data.
Responsibilities:
Transaction processing according to standard work & SOP and Prioritize transactions according to detailed guidelines to meet SLA
Comprehending and responding to customer inquiries. Identify, research, and seek the issues
Assist with/perform other team tasks as required and Plans and prioritizes tasks and work responsibilities to achieve objectives
Ability to accurately interpret and compile information from a variety of sources and systems and Ensure that turnaround time and quality of the work meets Company service standards
Balance own work in process and support team efforts to ensure that individual, team goals are met and maintain key records like working files, email for reference and audit purpose
Qualifications:
Graduation in any stream except Technical Graduation & Law
Essential skills:
Excellent Interpersonal skills
Displays energy and enthusiasm in approaching the job and must be able to work under pressure and meet deadlines, while maintaining a positive personality and providing outstanding customer service
Ready to work on stretched working hour and ability to independently work well with internal and external customers
Basic Computer knowledge & MS Office along with typing speed of 40 words/minute
Insurance knowledge, specifically P&C insurance preferably
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Process Associate - BankingContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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