Management Trainee - Application Support
- Genpact India
- 0 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journeyAre you the one we are looking forInviting applications for the role of Management Trainee,Application Support
In this role, you will be responsible for application support on SAAS based application and carrying out Incident management and Problem Management.
You need to co-ordinate with Business and suggest robust solution against any requirement.
In this process you need to connect with Business and understand business requirement, further need to work on in house or vendor-based solution.
You have to do governance of applications, identify the problem in system, need to do RCA and further work on permanent solution.
Responsibilities- Provide first line of support to customers
- Answers customer queries raised regarding the product.
- Troubleshoot customer application software issues and follow ups till completion.
- Understand the issue reported by the customer, analyze and report it in the reporting system
- Resolve support issues with a focus on root cause analysis to reduce recurring issues.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently.
- Keep technical skills and product knowledge up to date through self-efforts and internal training.
- Maintain high level of customer happiness and product quality.
- Sharing Dashboard Support Reports to Management.
- B.E./B.Tech/MCA in Computer Science
- Proficient with software engineering techniques SDLC.
- Experience with Office 365.
- Prior experience in SAAS based application support.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Management Trainee - Application SupportContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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