Assistant Manager - Charge Backs
- Genpact India
- 2 to 3 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
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Inviting applications for the role of Assistant Manager - Chargeback Senior Analyst
Chargeback senior analyst responsible for resolving queries related to chargebacks. Act as point of escalation for the chargebacks which require additional information either from supplier or internal sales teams. Work directly with suppliers and internal sales team to ensure timely and accurate administration of resolving discrepancies. Supervise both supplier compliance with contractual obligations and production trends through analytics and root cause analysis. Provide recommendations to management for operational improvements based on analytical findings. Develop system and departmental subject matter expertise. Uses critical thinking, data analysis, research and contract compliance knowledge to provide outstanding customer service and operational excellence
Responsibilities
Point of escalation for internal chargebacks team - Own chargeback reconciliation processing with critical issues
Work with internal sales team for faster and accurate query resolution
Research supplier issues to determine validity and provide appropriate support
Manage supplier communication and with focus on speed to answer
Supplier engagement ownership to include driving positive compliance changes and negotiating settlements
Extract data from McKesson systems with ad-hoc or routine reporting for use in providing meaningful information to the department
Perform reconciliation and analysis of accounting information for suppliers on various topics like price eligibility, aligning to the right contract, item mismatches, updating effective dates for contract implementation etc.
Perform Data/financial trend analysis
Responsible for developing, interpreting and implementing financial concepts for financial planning and controls.
Perform financial analysis to make recommendation to effectively handle reserves
Provide trend analysis and make operational improvement recommendations.
Gather, analyze and provide executive summary level data view for upper level management
Ascertain the right contract pricing information
Ensure accuracy of the data entered pricing, effective dates etc.
Find opportunities and recommend solutions for process and automation improvements.
Work exception reports daily and utilize reporting to identify possible quality issues.
Proactively work with suppliers to ensure compliance with agreements, specifically the timeliness and completeness of information. Responsible for highlighting compliance issues.
Ensure that service level expectations are met or exceeded.
Utilize systems and software to perform sophisticated research assignments.
Qualifications
Minimum qualifications
Any Graduate
Ability to work on multiple ERP, master data and workflow solutions
Excellent English language skills (verbal and written)
Preferred qualifications
Prior related business experience in Financial Services, Accounting, Financial, or Wholesale Drug industry.
Experience should involve contract administration, reconciliations, supervising customer compliance, problem solving, research and analysis.
Proven ability to identify gaps in business operations and offer potential solutions. Proven track record in successfully maintaining key accounts, as well as research and analysis capabilities
Exposure to ERPs like JD Edwards and SAP 7.4
Preferred Prior experience on SQL and TOAD
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Charge BacksContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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