Senior Associate- Java Production Support
- Genpact India
- 0 to 4 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*Senior Associate- Java Production Support
Function : Operations
Location: Gurgaon, India
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
Inviting applications for the role of Senior Associate- Java Production Support
In this role, you would be primary responsible for supporting and improving web application. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time problem and, craft the solution which really fits into client needs.
Responsibilities- Supporting/Troubleshooting Java applications and responsible for resolving technical issues for consumers, partners, clients by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures
- Crafting, scheduling, monitoring jobs, troubleshooting jobs
- Go through logs and trace back to code as to what is going wrong
- Lead and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support
- Execute and handle day-to-day operations via ticketing tools and processes
- Ensure appropriate tool is updated in accordance to SLA specifications with case notes, status updates and case closure information
- Responsible to test the application features, should have understanding of any testing tool
Minimum qualifications
- BE/B Tech
- Excellent written and verbal communication skills
- Experience in Core-java, J2EE and AWS
- Good understanding in Relational database concepts
- Good knowledge and work experience of SQL
- Experience with Maven, GIT, html, jsp, CSS, JavaScript
- Ability to communicate, friendly and cultural behavior during client contact, strong client focus
- Strong written and verbal communication skills
- Flexible to work in shifts on rotation basis
- Ability to multi-task and willingness to learn the Product/Platform and associated technologies
- Ability to be learn and apply new processes and tools
- Technical understanding of products/services and/or ecosystem being supported
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Senior Associate- Java Production SupportContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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