Principal Consultant- Application Support
- Genpact India
- 12 to 14 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*Principal Consultant- Production Support
Function : Operations
Location: Noida, India
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
Inviting applications for the role of Principal Consultant- Operations Support
In this role, you will be responsible for Application Support Operations and maintenance of multiple applications & databases, used by business units and infrastructure teams. You will function as a Support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution.
Responsibilities:
- Will Participate in some or all activities in SDLC
- Independently propose and implement strategic/tactical solutions to critical business/technical problems/ Improvement
- Maintain responsibility for analysis of Incident Tickets & Resolution, contribute to Continual Service Improvement Programs
- Discussion with client and partners to explain the areas of improvement and remediate recommendations
- Onshore and offshore discussion with client point of contacts to review quality of deliverables, work papers, audit/ assessment reports
- Seek, craft and resolve production problems
- Regular interaction (in person, email and over phone) with business and technical partners locally and globally for status update, requirement discussions, discussions about solution/approach etc
- Build, release and configuration management
- System troubleshooting and problem solving across platform and application domains
- Suggesting architecture improvements, recommending process improvements
- Evaluate new technology options and vendor products
- Analysis and discovery of application configuration, including infrastructure and run time across client engagements
- Establish a dialogue with the partners to achieve trusted technical adviser status
- See opportunities and communicate them to PM and/or Technical Lead
- Identify potential issues preventing the successful delivery of services or solutions and inform the Project Coordinator appropriately
- Establish POCs to validate the client solutions
Qualifications we seek in you
Minimum qualifications
- BE/B Tech/M Tech/MCA/BCA
- Must possess excellent written and verbal communication and skills
Preferred qualifications:
- Candidate should have Exp in ITIL Aligned Service Operations
- Hands on experience in Java, Portlets, Spring MVC, Spring-Boot, Ant, Gradle, WebSphere, Angular, React JS, jQuery/JavaScript, Bootstrap, Dockers, Agile/TechOps
- Good understanding of SDLC lifecycle
- Shifts: Rotational Shift 24*7 model
- Ability to be learn and apply new processes and tools
- Real-time multi-threaded application development
- Organized, results focused, practical
- Self-motivated to work both independently as well as part of a team
- Excellent teammate sound collaborator with a collective attitude
- Innovative and willing to give new insights
- Problem management, Incident Management and analytical capabilities
- Attention to detail, with ability to produce clear, concise documentation
- Self-driven and able to work on own initiative
- Professional image with well-developed time management skills, and the ability to work to tight deadlines, whilst multi-tasking
- Flexible with respect to working hours, according to operational requirements and priorities
- Problem solving and troubleshooting skills with the ability to exercise mature judgment
- We will ensure that individuals do participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment
- To be able to support and deliver minor enhancements
- With willingness to support in the US timezone
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Application Programming / MaintenanceFunctional Area: Not ApplicableRole/Responsibilies: Principal Consultant- Application SupportContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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