Assistant Manager - CRM Specialist
- Genpact India
- 1 to 3 Yrs
- Kolkata
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking forWe are inviting applications for the role of AM, CRM Specialist
The CRM Specialist (Commercial Data Steward) position will support the Customers Commercial Excellence Platforms team to drive Data Governance around the CRM (Customer Relationship Management) Platform as well as maintain key KPIs on Platform usage and adoption
ResponsibilitiesThe essential responsibilities and skillsets of a CRM Specialist will include, but are not limited to:
- Review and approve Commercial account creation requests in the CRM Platform that fit the guidelines established
- Assist CRM users with functionality queries
- Liaise with the technical team to find resolutions to issues raised by users and to test improvements
- Collaborate closely with other Data Steward teams to review and approve Legal Entity and Commercial Entities creation
- Maintain basic KPI (Analytics) on the user support activities performed
- Support Data clean-up efforts run by Global Data governance team
- Bachelor s degree
- Experience in working with CRM (SalesForce), Skuid, Tableau, Informatica MDM or other Digital Platforms is helpful, though not required
- Computer skills essential, including advanced skills in Microsoft Excel
- Effective oral and written communication skills
- Ability to work under pressure and meet tight deadlines
- Outstanding interpersonal communication
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - CRM SpecialistContact Details:
Company: Genpact IndiaLocation(s): Kolkata
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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