Professional 2 Service Delivery Coordinator
- DXC Technology
- Not Specified
- Noida, Gurugram
- 5 years ago
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Job Description
Essential Job Functions
- Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
- Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments.
- Maintains records of account specific service problems and assists in prioritizing work requests. Identifies process changes or adjustments and escalates same.
- Maintains records of expenditures to ensure compliance with approved budgets.
- Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
- Assists in identifying service improvements to increase customer satisfaction.
- Ensures delivery of projects meet client and company expectations and needs.
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business administration, engineering, information systems or related field preferred
- Three or more years of support services or project or program experience
- Experience working with the technology industry
- Experience working with company products and operating systems
Other Qualifications
- Project management skills
- Analytical and problem solving skills
- Basic accounting skills
- Interpersonal skills to interact with customers and team members
- Organization and time management skills
- Communication skills
- Ability to work in a team environment
- Willingness to travel
Work Environment
- Office environment
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: Software EngineerRole/Responsibilies: Professional 2 Service Delivery CoordinatorContact Details:
Company: DXC Technology IndiaLocation(s): Noida, Gurugram+ View Contact
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DXC Technology
DXC.technology DXC is the world¢¢s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billi...
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