Quality Analyst For international Travel @ Affixious Consulting

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Quality Analyst For international Travel

Affixious Consulting
2 - 7 years
Noida, Gurugram
5 years ago
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Job Description

We are looking for Quality Analyst for international Travel Process.

Experience in international travel process is must.

Job Location - Noida Sector - 59

Shifts - 24X7, 6 Days working (No cabwe provide only TA)

Process Type - Travel Sales & Customer Service process.

Job Responsibilities:

Experience/Knowledge of 7 QC tools. Pareto Analysis, Check Sheet, Fishbone, WHY-WHY Analysis, Dip Checks, Feedback & Coaching, Call Monitoring experience. CSAT, NPS and AHT.
Able to effectively meet contractual SLAs pertaining quality audit targets
Deliver feedback on all audited transactions within the specified timelines
Conduct Team briefings on performance, qualitative inputs, process updates, top errors identified through monitoring, Q&A
Lead Calibration & call listening sessions with cross function teams to ensure quality standards are maintained
Experience/Knowledge of 7 QC tools. Pareto Analysis, Check Sheet, Fishbone, WHY-WHY Analysis, Dip Checks, Feedback &Coaching, Call Monitoring experience. CSAT, NPS and AHT.
Ability to coach at an agent level & review performance on the end metric - CCR, C-SAT
Visual Management - Team wise daily and MTD scores on Quality, CSAT, CCR To help in identifying gaps in the Process or Technology & make recommendations to streamline the same.
Knowledge, Skills, Other Abilities:
Excellent oral, written and interpersonal communication skills
Exceptional listening and analytical skills
Excellent command on MS Excel/Advance Excel.

Perks and Benefits

PF/Insurance/TA

performance- based incentives.

Contact 9205605*** (Call / WhatsApp)

Email- Ku***********a@af******s.com

Job Classification

Industry: Travel , Hotels , Restaurants , Airlines , Railways
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Affixious Consulting
Address: A Block, Plot No.-03 Ground Floor, Sector 59 Noida 201301, Uttar Pradesh, INDIA
Location(s): Noida, Gurugram

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Keyskills: Quality Audit Quality Analysis GDS Customer Support International Voice Process

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Affixious Consulting

Qatar Based Online Travel Technology Company with presence across the Globe.

Quality Analyst For international Travel @ Affixious Consulting

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